Our Policy

We truly appreciate the trust you place in us and always do our best to remember your favorite times and therapists. 🌸Thank you so much for all your support and for being such loyal visitors! Your kindness, loyalty, and understanding mean the world to us!

Cancellation & No-Show Policy

To help us run smoothly and give everyone the best experience, we kindly ask for your help with the following:

Arrive a little early – Please try to come 5–10 minutes before your appointment, especially for parking on Brown Street. This helps us start and finish your session on time.
Need to cancel or reschedule? – No problem!
Just let us know at least 2 hours before your appointment.
Late cancellations – If you cancel within 2 hours of your appointment, there will be a 30% surcharge of the session cost.
No-shows – Missing your appointment without letting us know will result in a 50% surcharge.

Gift Card Policy

Gift vouchers purchased online with promotional pricing are valid for 3 months from the date of purchase.
After the 3-month period, the voucher will retain only the original purchase value, not the promotional service value.
For example:
If you purchase a $79 MIDYEAR SALE on 28 JUNE 2024
(valued at $95 for a 1-hour massage), And redeem it after September 28, 2025, the voucher will be worth $79 toward any service.
Expired vouchers are still welcome within 3 years , but you may need to pay the difference if prices have changed.

Blue Royalty Card

Please note that Royalty Cards issued before 2021 are no longer valid.
These cards were part of a previous management system, and we are not responsible for tracking or honoring points from that period.
It's now been over 4 years, and we appreciate your understanding as we’ve transitioned to a new system and structure.

Respect & Professional Conduct Policy

we are committed to providing high-quality healthcare and therapeutic massage services in a safe, respectful, and professional environment.

We kindly ask all clients to treat our team with respect and kindness.
We do not offer any sexual services. Any inappropriate behavior or requests will not be tolerated.
If a client engages in any form of disrespect or abuse, we reserve the right to ask them to leave immediately — with no refund.

A childhood sexual abuse survivor by two

We love what we do and take pride in creating a peaceful, healing space for everyone. Thank you for helping us maintain a respectful and professional atmosphere for both clients and therapists.